Deposits + Cancellations

1.  Upon payment of the deposit, Bare Butlers reserves the time and date agreed upon and will not make other reservations for the Butler/s for the scheduled time and date.

a.  Cancellations more than 3 months before the agreed time and date will be refunded in full.

b.  For cancellations between 3 months and 3 days before the event, the deposit is non-refundable. Bare Butlers will refund all payments towards the booking fee excluding the cost of credit card fees.

c.  The deposit and booking fee are non-refundable where the client cancels with less than 3 days’ (72 hours) notice.

Changes To Bookings

2.  Bare Butlers will do their best to compensate for client date changes free of charge, provided the client gives adequate notice and subject to staff availability.

a.  Date changes raised within 3 days of the agreed date and time that cannot be accommodated will be treated as cancellation by the client.

No-shows

3.  In the event of a Butler not appearing as scheduled, a full refund will be provided.

Incidents

4.  Incidents may occur while Butlers are at the client’s event (including damage to furniture, spilled drinks, and excess alcohol consumption). Bare Butlers takes no responsibility for any liability that may arise from the event.

Treatment of Butlers

5.  The client assumes responsibility for how their guests treat their Butler/s. Butlers are to be treated with respect at all times, verbally and physically.

complaints + Dissatisfaction

6.  If the client is at any point dissatisfied with the service they are receiving, the client is to contact Bare Butlers as soon as possible so that we may discuss and offer appropriate solutions.

7.  If the services are seriously dissatisfactory, the client may send the Butler away early and refuse to pay the Butler the remainder. Bare Butlers cannot guarantee a refund if the client pays the Butler and then subsequently informs us that their service was unsatisfactory.

Photography + social Media

8.  Bare Butlers reserves the right to take photos and videos (including Instagram stories) of events for both internal training purposes and sharing on Bare Butlers’ website and social media.

a.  If any guest objects to their picture being shared on Bare Butlers’ website and social media, the client agrees to advise Bare Butlers at the earliest opportunity.